contact customers every day of every hue, will inevitably meet high quality customers. What should you do if you meet such a "God"? Below, Xiaobian for you to introduce 12 strokes to help you deal with the quality of the customer is not high.
A, how to deal with the "sarcastic" people love the customer
The psychological characteristics of love "sarcasm"
two, how to deal with customer
off the reelThe psychological characteristics of
To deal with the customer’s
three, how to deal with customer
coping strategy: customer lying Killing with Kindness, cleverly opened the other mask, much closer to his mind, has prepared a hair.
four, how to deal with vulnerable clients
vulnerable clients mental state: 1, 2, self-esteem strong; overconfidence; 3, too.
the fragility of the customer strategy: must pay attention to his words and expressions, pay attention to customer.
five, how to deal with the fancy customer
The characteristics of
to fancy type of customer marketing strategy: to raise him, with his low-key processing of speech and expression, he try to guide the understanding of market conditions, industry trends.
six, how to deal with customer
harbour evil designsThe psychological characteristics of
coping strategies: 1 customers harbour evil designs (black refers to hypocrisy; 2, play a double game, use close skills).
seven, how to deal with the opinionated customer
heart > opinionated customers